Refund and Returns Policy

Last updated: 2025-06-09

At QUIVELLE, we are committed to providing premium-quality silk bedding that supports restful, healthy sleep. If you are not fully satisfied with your purchase, we’re here to help — under the conditions outlined below.

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Return Policy – No Returns Accepted

Thank you for choosing QUIVELLE. Due to the hygienic nature and premium quality standards of our silk bedding, we do not accept returns or exchanges under any circumstances once the product has been shipped.

Please ensure the following before placing your order:

• Double-check your size, weight, and style selection
• Contact us prior to purchase if you have any questions – we’re here to help!

⚠️ Due to the hygienic nature and premium quality standards of silk products, we cannot accept returns of duvets.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us at quivelle@outlook.com within 5 days of delivery. Be sure to include:

• Your order number
• Clear photos of the issue

We will assess the situation and arrange a replacement or refund if appropriate.

Note: We cannot process claims for items that have been used, washed, or removed from their vacuum-sealed packaging.

We appreciate your understanding as we prioritize both customer satisfaction and product integrity.

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Contact Us

If you have any questions about this policy or need assistance, please reach out:

Email: quivelle@outlook.com
Website: www.quivelle.com